This page explains how to delete your Westway Ride account and the personal data linked to it. It applies to accounts created in our app, listed on Google Play as Westway Chauffeur (shown as Westway Ride on your phone), and on westwayride.com, which share one account. The app and the website are both operated by Westway Ride, 50 Browning Road, London, E12 6QZ.
Delete your account in the app
- Open the Westway Ride app and sign in.
- Tap Profile in the bottom menu.
- Tap Delete account at the bottom of the screen.
- Confirm. Your account is closed straight away and you are signed out.
Delete your account on the website
- Sign in at westwayride.com/login.
- Go to My account → Privacy.
- Choose Close my account and confirm.
Ask us to delete it for you
If you can no longer sign in, email [email protected] from the address registered on your account, with the subject line “Delete my account”. We may ask a simple question to confirm the account is yours, then delete it within 30 days and reply to confirm.
What we delete
- Your profile: name, email address, phone number and password.
- Saved addresses, recurring trip templates and favourite drivers.
- Saved payment cards, which are also removed from our payment provider, Stripe.
- Push notification registrations, so the app stops sending notifications to your devices.
- All signed-in sessions on the website and in the app.
- Your newsletter subscription.
- Any referral code and remaining wallet credit, which cannot be recovered.
What we keep, and for how long
UK tax law requires us to keep records of journeys we have provided and payments we have taken. When you delete your account, your past bookings are detached from it and kept as anonymous financial records. The passenger details written on each booking at the time you booked it, such as the name and phone number given for the journey, stay with that booking record. These records are kept for up to six years and then deleted, in line with our Privacy Policy.
Deleting your account does not cancel a journey you have already booked. To cancel an upcoming journey, see our Cancellation Policy or contact us before you delete your account.
Questions
Email [email protected]or call +44 20 8044 0939. You can also complain to the UK Information Commissioner's Office at ico.org.uk.